Policies
Refund and Cancellation Policy
At Silk Call AI, we aim to provide high-quality website design and AI receptionist services. We want every customer to be satisfied with our work, and we handle refund and cancellation requests fairly and transparently.
1 Website Design Services
Website setup payments cover the design, development and launch of your website. If you cancel before work begins, you may be eligible for a refund, subject to any applicable legal rights. If work has already started, any refund will take account of the work completed and costs reasonably incurred, in accordance with applicable law.
2 AI Receptionist Services
Setup fees cover configuring and testing your AI receptionist. If you cancel before setup begins, you may be eligible for a refund. If setup or configuration has already started, any refund will be assessed fairly based on the work completed and applicable legal requirements.
3 Monthly Subscriptions
Monthly fees cover ongoing access to and maintenance of the services specified in your agreement. You may cancel your subscription by contacting us before your next billing date. Cancellation will normally take effect at the end of the current paid billing period, unless your agreement or applicable law provides otherwise. We do not routinely refund unused portions of a billing period, except where required by law or agreed otherwise.
4 Faulty or Undelivered Services
If we fail to deliver the agreed services or they do not meet applicable legal standards, please contact us so we can investigate and offer an appropriate remedy. Depending on the circumstances, this may include correcting the problem, providing the service again, or issuing a partial or full refund where required.
5 Cooling-Off Rights
Customers who are legally entitled to a cooling-off period retain those rights. For eligible contracts agreed online or by phone, a 14-day cancellation period may apply. If you request that work begins during this period, charges or other consequences may apply in accordance with the law and any required consent.
6 How to Request a Refund
To request a refund or cancel a service, contact us using the contact details published on our website. Please include your name, the service purchased and the reason for your request. We will review your request and respond as soon as reasonably possible.
Email us at silkcall.uk@gmail.com
This policy does not affect any statutory rights you may have under UK law.